This Refund Policy explains how Pincode Startup, operated by SJG TEJAS CONSULTANCY ("we", "us"), handles fees paid for listings, upgrades, or related services on our platform.
1. Overview
All fees paid to Pincode Startup are final and non-refundable. Our listing fees are one-time charges collected only after your submission is approved, meaning your idea has already been reviewed and confirmed to meet our clarity and genuineness standards before any payment is taken. By completing payment, you acknowledge and agree that no refund, credit, or reversal will be issued once a charge has been processed, except where required by applicable law.
2. All Fees Are Non-Refundable
- Listing fees, once charged, are non-refundable regardless of the enquiries, footfall, or outcomes your listing generates we provide a discovery service, not a guarantee of results.
- Fees are non-refundable if you change your mind after your listing has gone live.
- Fees are non-refundable if your listing or account is suspended or removed for violating our Terms of Use.
- No partial refunds are issued for early removal, deactivation, or downgrade of a listing initiated by you.
3. Rejected Submissions
The listing fee is only collected after approval, so a rejected submission is never charged. If your idea is rejected, you may edit and resubmit it at no additional cost.
4. Featured Listing Upgrades
The ₹1,500 difference between a Standard and Featured Listing is a non-refundable charge once the upgrade has been applied to your live listing. This applies regardless of how long the priority placement or "Featured" tag remains active.
5. Platform Errors
In the rare event of a verified technical error on our part such as a duplicate charge for the same listing, or a paid upgrade that was never applied we will correct the error by applying the appropriate service (e.g. activating the missed upgrade) rather than issuing a cash refund, unless the error cannot reasonably be corrected in this way.
6. Referral Payouts
Referral rewards are payouts to you, not charges we collect, so this policy does not apply to them in reverse. However, if a referral reward is paid in error such as before implementation was genuinely verified we reserve the right to reclaim the amount, and any related 10% listing discount applied to the referred user's fee will be adjusted accordingly.
7. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with a revised "Last updated" date, and will apply to charges made after the update.
8. Contact Us
For any questions about this policy or a suspected billing error, reach out via our Contact page or email us directly at sjgtejasconsultancy5@gmail.com.